Can The Cushions Of Havertys Furniture Be Dry Cleaned?

Curious most how our Article of furniture Protection Plans work? Take a question well-nigh what our program cover, or how to file a claim? You've come up to the right place. Here you'll find answers to some of the most frequently asked questions well-nigh Guardsman's protection plans, including what distinguishes them from a manufacturer's warranty. Hear about how Guardsman's Furniture Protection Plans work from the reviews and stories of existent customers.

A Guardsman Furniture Protection Plan helps protect your new furniture from adventitious stains and damage caused by you or someone in your abode. A Plan provides service for stain removal, repair, and even replacement of irreparably damaged items, depending on the type of plan you purchase, so you can proceed your furniture in good condition for years of enjoyment. A Furniture Protection Plan is non a warranty. Warranties comprehend manufacturer issues with the product. Typically the impairment associated with a warranty is caused by an issue with the design, workmanship, or quality of materials, and is not caused past you.
Guardsman Plans provide you with a furniture repair expert when you need one — from our network of thousands of piece of furniture technicians across the U.s. and Canada who tin can:

Make clean Adventitious STAINS SUCH AS
– Food and beverage stains
– Household stains
– Ink stains
– Lipstick, nail polish, cosmetics
– Human being and pet bodily fluids

REPAIR Adventitious DAMAGE SUCH Every bit- Punctures, rips, cuts, tears, and burns in most leathers and fabrics
– Burns, heat marks, scratches, and gouges in wood
– Springs, frames, and certain mechanisms

Guardsman offers a diversity of Protection Plans. All plans are subject to limitations and exclusions. Ask your sales associate to review a sample of the Program that is sold at your furniture retailer earlier purchasing.

If you purchased a Guardsman Piece of furniture Protection Plan and need service for a stain or damage during the term of the Plan, simply call the toll costless number listed on your plan or file a claim at guardsman.com inside the reporting flow indicated on your plan.

Phone call to file your claim:
•    If you call Guardsman to file a claim, Guardsman will email or postal service you lot a Claim Form that you will need to complete, sign, enclose a copy of your sales receipt, and render to Guardsman inside 30 days of your initial call to file your merits.

File a claim online:
•    If yous file a merits using Guardsman Online Claim Form, simply complete the Form online, print, sign, enclose a copy of your sales receipt, and render to Guardsman within 30 days.

Occasionally, we may ask you to provide photos of your stain or damage to enable us to provide you with the best solution for your merits.  Upon receiving your Claim Course, Guardsman will review your claim. If your Merits Form is eligible for service under the terms of the plan, Guardsman will contact you to provide service.  Most claim forms are handled in less than one week.

The Protection Programme would have been provided either by the retailer at the time of purchase/delivery or mailed to yous by Guardsman.  If you lot would adopt to have a Program sent to you, delight contact united states of america at 1-800-253-3957.

Stains or damage from normal clothing and tear is not covered by a Article of furniture Protection Plan. Wearable and tear occur with ordinary, everyday use of your piece of furniture. Article of furniture Protection Plans are designed to cover stains and damage acquired by a specific incident. Overall cleaning is not covered as this is considered maintenance for normal wear and tear as opposed to the spot cleaning provided past the plan for accidental spills.

The Guardsman Furniture Protection Programme is valid throughout the United States and Canada as long equally you are the original possessor of the article of furniture. Please annotation though, stains or harm caused by moving furniture from ane place to another, are not covered by the Furniture Protection Plan.

The Guardsman Furniture Protection Program does not encompass overall cleanings. General maintenance of furniture is the consumer'due south responsibility.  If you would like to have your article of furniture cleaned, you may contact a cleaning professional person in your local area. Please be certain that the manufacturer's instructions for cleaning are followed.

The Claim Course is designed to gather specific data about your furniture stain or damage, such as the afflicted piece of furniture piece, what the furniture is composed of, and the type and location of the stain or impairment. Guardsman uses this information to process the request accurately, society needed parts, and hire the well-nigh qualified technician to service your specific stain or impairment.

Guardsman requires that you lot complete the Claim Course in its entirety, sign, and date information technology. Then mail service the completed form to:

GUARDSMAN SERVICE Middle
P.O. BOX 88010
GRAND RAPIDS, MI 49518-0010

Once nosotros receive your form, y'all can await to hear back from Guardsman inside a business week.

An authorized Guardsman technician volition contact yous to schedule an engagement to service your piece of furniture. If you accept not heard from the technician within 5 business organisation days, please contact Guardsman at 1-800-675-3603.

Guardsman requires photographs to certificate the quality of the technician'southward work and to ensure that a successful service has been provided.

If the technician cannot make a repair for any reason, he/she will submit a study to Guardsman. Once the review is consummate, a Resolution Business relationship Manager will be in contact with y'all to discuss the next step.

Your sales receipt is proof of buy of your furniture and Protection Programme.

Your sales receipt will need to prove: a) client information, b) retailer information, c) purchase and/or commitment date, d) itemized list of piece of furniture purchased with prices, e) the Guardsman protection plan.

If the stain is the issue of an adventitious stain or damage, we recommend that you lot contact Guardsman for service before you attempt to clean the stain on your own. Simply blot the spill with a clean, dry out cloth. Whether the stain is eligible for service from Guardsman under your Article of furniture Protection Plan or not, if you attempt to clean a spill, you must follow the cleaning methods recommended by the article of furniture manufacturer, which is to include pre-testing whatever product in a hidden area. Below are the definitions of cleaning codes:

"South" Cleaning Lawmaking: Can only exist cleaned using a solvent-based cleaner.

"Due west" Cleaning Lawmaking: Tin can be spot cleaned with a water-based cleaner.

"WS" or "SW" Cleaning Code: Tin be spot cleaned with solvent-based or water-based cleaning products.

"X" Cleaning Code: Tin but be vacuumed and cannot be cleaned with any type of cleaner. (Note, Guardsman Furniture Protection Plans do not provide stain removal for textile with this cleaning code.)

Do Non Remove Tag data is only applicable to upholstered furniture. Common locations are under the footrest on reclining units and under the seat cushions if they are removable. If you lot cannot locate your tag and you are completing a Claim Course, please put N/A in that department.

Ask A Pro

With over 100 years in the article of furniture concern, Guardsman products and furniture protection plans offer loftier-quality solutions for all your furniture care needs. Our team has trained thousands of professionals how to clean, repair, and maintain the furniture in the face of the toughest challenges that life tin can create. Use the course below to submit your furniture care claiming and get advice from one of our technical experts.

Enquire The Pro

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Partner Inquiries

Guardsman'due south premier suite of products include protection plans for all your customer'southward needs. Larn more about our business organisation and partner inquiries.

Customer Support

Our online back up teams are here to assist y'all and offer peace-of-mind so y'all tin can go back to living your life. Learn more on how to contact usa.

Source: https://www.guardsman.com/consumer-products-services/faqs/

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